MOZILOR IS HIRING : TECHNICAL SUPPORT ENGINEER

Responsibilities:

• Provide Chat / Email based support to international customers for our SaaS Product
• Resolve all pre-sales and post-sales customer queries on-time following support SLA
• Delight customers by assisting them with their queries regarding the product
• Analyze and understand a problem from the customer’s point of view.
• Take the role of a consultant in evaluating customer’s requirements and map it to product features.
• Configure the product on behalf of customers based on their requirements

Requirements:

• 0-1 year experience in the software/tech industry
• 2023/2024 Graduates Preferred
• Hands-on experience with configuring software products
• Good understanding on JavaScript, HTML, CSS
• Customer-centric orientation with strong communication skills in English (written and verbal)
• Analytical, problem-solving, and troubleshooting skills
• A technical background, preferably in software engineering.

Apply through link :Click Here